Sometimes we know that things can go wrong. To us, once you have been a client of FernAir, you will always be a client of ours and will forever receive the standard of client care that you received when you first picked up the phone to call us.

We look to always provide an answer to the problem, one that will remedy the issue as soon as possible, and keep you, our client, happy.

At all times throughout this process you will be kept up to date. You will have a contact to call on 02 4962 3600 or email service@fernair.com.au This will keep you assured that the problem is being dealt with. There are no faceless call centres with FernAir, only our local and expertly trained staff to speak to. Our staff will guide you on the processes involved in the air conditioning repair and give a step by step solution and timescale for the same.

We are local to the Newcastle and Hunter region. Our business has grown over the last 25 years based on our commitment to client care and customer service.

Our familiarity with our installation processes and technology and systems mean that we are able to think backwards from a problem to solve it and repair it in the shortest possible time. We understand that you have residential or commercial air conditioning for a reason, so we always ensure that the time spent without it is minimised.

If you have a problem or a repair enquiry for your system then you should not hesitate to contact us and let our service team help to resolve the problem for you. You can contact us by telephone on 02 4962 3600 or via service@fernair.com.au